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FAQ

Most companies are experiencing an increase in package volume due to COVID-19. This may result in an additional challenge to the shipping company and cause additional delays.

or missing shipment scans while in transit.

If you are ordering a bridesmaid's set please contact us by email at info@ivoryandkate.com in advance or 24 hours after making a purchase. It is the only way we can guarantee that you’ll receive the dresses exactly the same hint.

Many variables affect the coloration of the fabric, and between different fabric rolls, the hint can be slightly different.

If you didn’t contact us before placing an order or 24 hours after placing the order we take no responsibility for the slight coloration differences.

Our production time is 5-6 workdays for the standard order and 7-9 workdays for the custom order.

The approximate shipping terms are the following:

The USA delivery would take 5-6 days.

Delivery to Canada is 8-10 days.

Delivery to Australia is 10-14 days.

Delivery to Europe is 3-4 days.

If your country is not on the list please contact us and we'll get back with the terms and pricing.

Usually, we can rush your order by request or offer a faster shipping option. Contact us before the order and we’ll let you know the options. Please note that sometimes due to season overloads we may not be able to rush your order so we highly recommend placing the order in advance.

We are happy to offer you custom tailoring and the following basic customization options: color, sizing, skirt length, sleeve length, or style. We can also make a full custom design for you by request.

All customizations require additional payment which depends on the alterations needed. Please contact us at info@ivoryandkate.com to request a customization.